Petpals Franchise | Build a Pet Care Business You Can Be Proud Of

Build a Pet Care Business You Can Be Proud Of

The Petpals Franchise is the UK's original and most established multi-service pet care franchise. For over 20 years, Petpals has been helping franchisees build rewarding, profitable businesses caring for cats, dogs, small pets and everything in between. With pet ownership at record levels across the country, demand for professional, trustworthy pet care has never been stronger.

A Growing Market with Strong Foundations

The UK pet care industry is now estimated to be worth over £9.5 billion annually, driven by rising pet ownership, increasing pet humanisation and a growing preference for home-based care over kennels and catteries. The Petpals Franchise is ideally positioned to capitalise on all of these trends.

As a Petpals franchisee, you operate within an exclusive territory of approximately 40,000 homes, delivering a comprehensive range of services including dog walking, pet and cat sitting, home boarding, puppy care, elderly dog support, pet taxi and medication administration. The multi-service model creates multiple income streams from a single territory, supporting strong and consistent revenue growth.

What the Petpals Franchise Includes for £12,500 + VAT

• ✓ Your franchise licence fee and exclusive territory
• ✓ Substantial head office and on-site training covering business management, pet care, operations and marketing
• ✓ Business coaching and a dedicated on-site business launch programme
• ✓ Comprehensive pre and post-launch PR and marketing campaign
• ✓ First year's business insurance, QuickBooks accounting and pet care equipment
• ✓ Your own territory pages within the national Petpals website
• ✓ Access to a 24/7 franchise forum and annual franchisee conference

A Petpals franchisee starting her round - branded van, exclusive territory and a multi-service model covering dog walking, sitting, home boarding, puppy care and pet taxi services

Franchisee Success Stories

Long-tenured franchisees consistently describe the Petpals model as a blueprint for success: follow the system and it works. Sharren Redmond of Petpals Sefton won the Great British Franchisee Award in 2022, reflecting the exceptional standards maintained across the network. Top-performing Petpals franchisees with multiple territories are generating over £200,000 in annual turnover.

Investment and Earnings Potential

The Petpals Franchise fee is £12,500 plus VAT, which is one of the most accessible entry points in the pet care franchise market. In addition to the franchise fee, you will need a van (approximately £5,000 to purchase or lease) and working capital for the first year. Major UK banks, including NatWest and HSBC, have franchise lending teams familiar with the Petpals model.

Typical first-year turnover for a new Petpals franchisee is around £40,000, growing to approximately £57,000 in year two and £76,000 by year three. Top performers with multiple territories and teams are now achieving over £250,000 per annum.

No Pet Care Experience Required

You do not need a background in animal care to become a Petpals franchisee. What matters is your commitment to animal welfare, your people skills and your drive to build a successful business. Petpals franchisees come from accountancy, midwifery, law, teaching and many other professions. The comprehensive training programme equips you with everything you need.

The UK Pet Care Market in 2026

The backdrop for a Petpals franchise has rarely looked stronger. According to UK Pet Food's 2026 Pet Population Survey, there are now around 15.5 million dogs in UK homes, up from 12.5 million in 2021, with 41% of households owning a dog and a striking 58% of 25 to 34 year olds. Cats account for a further 13.1 million pets, and 62% of UK households (about 18 million homes) now share their lives with at least one animal. Trade coverage in Pet Business World highlights how franchised pet care brands have organised themselves around this growth, while UK Pet Food's deputy CEO Nicole Paley summed up the structural shift by noting that "dogs are becoming part of the rhythm of everyday life". For a multi-service operator like Petpals, that translates into steady, repeat-booking demand across walking, sitting and home boarding.

Licensing, Training and Ongoing Support

Professional pet care in England is governed by the Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018, administered by local authorities. Dog walking is not a licensable activity, but home boarding, day care and similar activities are. Petpals' training and operating standards are designed around those rules, so franchisees understand what their council will inspect, how to apply for the appropriate licence and how to evidence welfare standards in practice. Several Petpals owners have also completed the Ofqual-regulated Level 3 Professional Dog Day Care and Boarding qualification, reinforcing the brand's credibility with local authorities and pet owners alike.

Beyond compliance, new franchisees go through a structured onboarding programme covering practical animal handling, business planning, marketing and Petpals' booking systems, followed by an on-site launch in their own territory. From there, support is continuous: a dedicated franchise support manager, the 24/7 internal forum, an annual conference and a national PR and digital marketing function that drives enquiries into the branded territory pages on the Petpals website.

A Day in the Life of a Petpals Franchisee

A typical day starts with the morning round: solo or small-group dog walks in your exclusive territory, often with a regular roster of clients who book in week after week. Mid-morning frequently brings puppy visits, where a younger dog needs a comfort break, a short walk and some socialisation while owners are at work. Cat sitting and small-pet visits, feeding, medication, litter and a quick wellbeing check, sit naturally alongside the walking schedule. Afternoons might include a pet taxi run to the vet or groomer, an elderly dog visit, or a home boarding handover. Evenings are usually reserved for admin: confirming next-day bookings, posting walk updates to owners, invoicing and topping up local marketing. The multi-service model means revenue is spread across several products rather than relying on dog walking alone.

What Petpals Franchisees Say

Raising Industry Standards Through the PCFA

Petpals is a founding member of the Pet Care Franchise Association (PCFA), launched in 2022 alongside Barking Mad, Pet Stay and We Love Pets. Between them, the founding members represent around 250 franchisees, more than 4,000 pet care staff and tens of thousands of UK pet owners. The PCFA's stated aim is to lift welfare standards across the sector, push for consistent local-authority licensing and tackle the issue of unlicensed pet care providers. For prospective franchisees, that gives Petpals a credible voice in the wider debate about how the UK pet care industry is regulated.

Who Suits a Petpals Franchise

A Petpals franchise tends to work well for people who enjoy genuine variety in their working week, are comfortable being out and about in their local community, and want a business model with low overheads, no premises and a clear path from solo operator to small team. You do not need a formal animal-care background; the training programme covers practical handling, welfare and licensing, and the franchisee profile already spans former accountants, teachers, midwives, lawyers and, in Sharren Redmond's case, a former digital forensics specialist. What matters is care for animals, professionalism with owners, and the discipline to follow a proven system.

Interested in exploring more opportunities in this sector? Take a look at other pet franchise opportunities available on Franchise Hunt.